1. Definitions and scope
In these terms, “we” or “Yari Immigration Services” means Yari Immigration Services, a trade name of 123-NL B.V., Hurksestraat 60, 5652 AL Eindhoven, the Netherlands, registered with the Chamber of Commerce (KVK) under number 88560686. “Client” means every natural person or legal entity that asks us for advice or services. These terms apply to all quotes, agreements and services provided by us, including services offered under our other trade names and websites (such as Relocation NL and YARI VIP Immigration). Deviations are only valid if agreed in writing.
2. Quotes and agreement
Our quotes are free of obligation and valid for 30 days, unless stated otherwise. An agreement is formed when the client accepts a quote in writing (including by email) or when we start the work at the client’s request. The first 30-minute consultation is free of charge and does not create an obligation for either party.
3. Nature of our services
We provide independent advice and practical support on Dutch immigration and relocation matters. Our obligation is an obligation of best efforts, not of result. Decisions on visas, residence permits and naturalisation are made solely by the competent authorities, such as the IND, the municipality and Dutch embassies. We cannot guarantee a positive decision or a specific processing time.
4. Obligations of the client
The client provides all information and documents that we need in time, completely and truthfully, and informs us immediately of any changes. The client is responsible for the accuracy of this information. Delays or extra costs caused by incomplete or incorrect information are at the client’s expense.
5. Fees, government charges and payment
- Our fees are stated in the quote. Unless stated otherwise, amounts include VAT for consumers and exclude VAT for business clients.
- Government charges (such as IND fees, legalisation and translation costs) are not part of our fee and are paid by the client. These charges are generally not refunded by the authorities if an application is withdrawn or refused.
- Invoices must be paid within 14 days of the invoice date, unless agreed otherwise. We may ask for an advance payment before starting the work.
- If payment is late, we may suspend our work after a written reminder. Statutory interest and reasonable collection costs may be charged in accordance with Dutch law.
6. Right of withdrawal for consumers
If you are a consumer and the agreement was concluded at a distance (for example by email or online), you have the right to withdraw within 14 days without giving a reason. If you ask us to start the work within this period, you pay a proportionate amount for the work already done. Once the service has been fully performed at your express request, the right of withdrawal no longer applies.
7. Cancellation
The client may end the agreement at any time in writing. In that case, the work performed up to that moment and any costs already incurred (including government charges paid on the client’s behalf) will be charged.
8. Liability
Our liability is limited to direct damage and to the amount invoiced for the assignment concerned, with a maximum of the amount paid out by our insurer in that case, if applicable. We are not liable for indirect damage, for decisions or delays of authorities, or for damage caused by incorrect or incomplete information from the client. These limitations do not apply in case of intent or gross negligence on our part.
9. Confidentiality and personal data
We treat all information from clients confidentially and only use it for carrying out the assignment. We process personal data in accordance with the GDPR, as described in our privacy statement.
10. Complaints
Not satisfied? Please let us know within 30 days after you noticed the problem, preferably by email to info@yari-immigration.nl. We confirm receipt and aim to respond with a solution within 14 days.
11. Applicable law and disputes
Dutch law applies to all agreements with us. Disputes will be submitted to the competent court of the district court of Oost-Brabant, unless mandatory consumer law gives the client the right to choose a different court.